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Frequently asked questions

Clear answers before you order.

Every product can be discussed on WhatsApp. Products with a confirmed online price can also be purchased directly on the website.

Are the products available to order online now?

Products showing an online price can be added to the shopping cart and paid for directly. WhatsApp inquiry remains available for every product.

Why are no prices shown?

Some products require configuration, quantity or destination confirmation before a reliable price can be shown.

Can I mix categories in one inquiry?

Yes. Add products from any category to the inquiry list, add your country and requirements, then send the generated message directly to FDZ on WhatsApp.

Can I pay on the website?

Yes. For products showing an online price, select Buy now or add them to the shopping cart and continue to secure payment.

How are product claims and certificates handled?

Factory information, certifications, performance claims and market-access requirements must remain tied to the matching SKU and destination. They are confirmed before being used in a quotation or publication.